Past results and lost certificates

We provide a records retrieval service for our students.

Before you start

If we hold your exam results

We can provide

We can’t provide

  • full replacement certificates
  • results over the telephone or via email due to the Data Protection Act (1998) and security reasons.

What you need to know

  • We may not hold your exam results.
  • It takes up to 4 weeks to process your application.
  • There is no fast track or priority service.
  • There is a non-refundable £43.00 fee for this service.
  • We need photocopies of proof of identity.
  • We can only amend name changes made by deed poll if the deed poll was in place before the day your results were issued.
  • No one else can apply on your behalf.

How to apply

Step 1 of 4 Check we hold your results

Before you apply, please check to see who holds your records.

Step 2 of 4 – Photocopy or scan your proof of identity

If your name hasn’t changed since your exam, we need a photocopy or scan of one of the following:

  • birth certificate
  • current driving license
  • current passport.

If your name has changed since your exam, we also need a photocopy or scan of one of the following:

  • marriage certificate
  • deed poll
  • decree absolute and birth certificate.

If your name has changed multiple times since your exam, we will need proof of each name change.

For advice on transgender cases, please contact records@aqa.org.uk

Step 3 of 4 – Pay by bank transfer

A £43.00 fee covers the search and administration involved. If you ask us to send results overseas by DHL to you or a third party add £20 for each delivery.

We can only accept payment by bank transfer.

  • Beneficiary                                                          AQA
  • Sort code                                                            600950
  • Account Number                                                 26165570
  • IBAN (for international bank transfers)               GB18NWBK60095026165570
  • BIC                                                                     NWBKGB2L
  • Bank                                                                   National Westminster Bank plc
  • Branch                                                                Guildford High Street (A) Branch
  • Bank Address                                                     151 High Street, Guildford, Surrey, GU1 3AH

Make a note of your

  • payment reference (please use REC followed by your surname then forename eg. REC SMITH JOHN).
  • date of payment
  • sort code
  • account number.

Step 4 of 4 – Complete the application form

Complete the application form and send, along with all relevant documentation, to:

AQA Records Department
Devas Street
Manchester
M15 6EX

Or by email to records@aqa.org.uk

Please read our Guidance notes if you need further help with completing your application.

Cancelling applications

You can cancel your application in writing or by email. No refunds are given as the fee paid covers the administration for logging the request as well as searching for results.

We may cancel your application for the following reasons:

  • we don’t receive the appropriate application fee
  • there are irregularities in the application such as insufficient ID or school information
  • you have not responded to our query within seven working days.

If your application is cancelled, you will need to submit a new application form to retrieve your results.