Certificate replacements and amendments for exam centres
If a student’s certificate is missing from the certificates you receive from us, please check that you've entered an award code for the student. Our entries pages explain this process.
If that isn’t the reason for the missing certificate, email firstname.lastname@example.org with details of the missing certificate.
If a student's grade has changed since their certificate was printed, you can get a corrected version for free if you send back the original certificate. For all other changes there's a fee of £43 per student.
The school or college must return the certificate. Use recorded delivery to send the incorrect certificate and details of the correction to:
You should receive the corrected certificate within 20 working days.
Requesting early certificates
The deadline for requesting early dispatch of certificates for summer 2017 has now passed.
Schools and colleges will receive their certificates by 7 November 2017.