Invoices and how to pay

We'll send you an invoice once we've processed your order. We prefer you to pay us using BACS transfer: it's the most efficient and secure method.

Invoices

When we send invoices

For general qualifications, we send invoices and credit notes:

  • daily for exam entries
  • weekly for exam amendments.

We send invoices and credit notes weekly for:

  • teacher support
  • on demand qualifications
  • Continuing Professional Development.

Other invoices and credit notes are issued periodically after completion of a service. For example, post-results invoices are issued following completion of all requests for an exam series.

What an invoice includes

All invoices and credit notes will include:

  • your account number or centre number
  • your name or centre name
  • your address or centre address
  • our payment terms
  • our bank details
  • our contact details.

Invoices and credit notes for general qualifications will also include:

  • your EDI file reference
  • volumes of entries
  • entry codes
  • unit price.

We can also supply candidate number details on request.

Invoices and credits for other services will include any other details relevant to the charge, such as the date and event title for a course, or the full details of the service provided.

We keep a record of all invoices and credits for seven years.

Credit terms

Credit terms are only available to registered AQA-approved centres that have met our conditions, which may include a credit assessment. Credit terms may be withdrawn if you do not meet our payment terms.

How to pay

You must pay all fees due within 30 days of the date of the invoice.

We prefer you to pay with BACS transfer, as it's the most efficient and secure method. If you do pay with BACS, you must fill in our remittance advice form and:

  • for new centre registration fees, send the remittance advice with your centre registration forms
  • for all other fees, email the remittance advice to bacs@aqa.org.uk.

Our bank details are:

Name of company AQA Education
Company address: Devas Street
Manchester
M15 6EX
Bank NatWest
Bank address Guildford High Street (A) Branch
Guildford
Surrey
GU2 7XS
Sort code 60 09 50
Account number: 26165570
IBAN GB18NWBK60095026165570
BIC NWBKGB2L

You can't withold payment unless you notify our Income Management department in writing within 14 days of receiving an invoice (our contact details are below). You must give full details of the amounts disputed and the reason for the dispute. All items not disputed, and any other invoices, must be paid according to our usual terms.

We reserve the right to refuse new entries and other service requests from a school or college with an undisputed overdue debt outstanding at the time the new entry or service is requested.

Contact us

Email argeneral@aqa.org.uk or write to:

AQA Income Management department
Stag Hill House
Guildford
Surrey
GU2 7XJ