Appeals

Fees

  • Stage 1: Preliminary stage £111.75
  • Stage 2: Appeal hearing £186.15

We will not charge if you win your appeal at either stage.

What you can appeal against

You can use our appeals process for:

  1. Exam and controlled assessment results. You can only make an appeal if you've already requested and received the outcome of a review of marking or moderation review. Appeals should focus on whether an awarding body has:
      a) used procedures that were consistent with regulatory requirements
      b) applied its procedures properly and fairly in arriving at judgements
      c) properly applied the mark scheme (AS, A-level and project qualifications only).
  2. Malpractice decisions – when we have applied a malpractice penalty. These appeals go straight to stage two (appeal hearing).
  3. Access arrangements and special consideration decisions – if we’ve declined your application or you disagree with the level of adjustment made.

How to appeal

This is specific advice about the exam and controlled assessment appeals process.

For advice and guidance about making a malpractice or special consideration appeal, please refer to the JCQ Appeals document.

Stage 1: Preliminary stage

Appeals must be submitted by the head teacher or principal of the school or college. This applied to both internal and private candidates.

You need to submit your appeal within four weeks of receiving the relevant decision or outcome from us.

  1. Download and fill in the application for an appeal form in the JCQ Appeals booklet
  2. Tick 'Preliminary stage' and select the type of appeal you’re making.
  3. Explain why you’re appealing as clearly as possible. You need to reference either which specific regulation you consider has not been complied with, or why you consider that a mark is unreasonable. For AS, A-level and Project qualifications, you can scan specific examples (for example from a script) and add commentary explaining your point of view. This will help us to focus more precisely on the issue, or issues, that you wish to raise.
  4. Sign the completed form.
  5. Either:
    1. email a scan of the form to appeals@aqa.org.uk
    2. post the form to Appeals Team (F7), AQA, Devas Street, Manchester, M15 6EX

We’ll use regulatory documentation to evaluate your grounds for appeal. If your appeal goes ahead, we’ll confirm this to you in writing. A member of staff with no previous involvement in the case will investigate it and we’ll send you a report of the outcome.

For those AS, A-level or Project appeals made on the grounds of an unreasonable application of the mark scheme, we’ll commission a review and report from a senior examiner who will be provided with your grounds of appeal.

We aim to complete our investigation within five calendar weeks of receiving your application.

Stage 2: Appeal hearing

You can request an appeal hearing if you've received the outcome of a preliminary appeal and you're not happy with it. You need to submit your appeal hearing application within two weeks of receiving the preliminary stage outcome.

  1. Download and fill in the application for an appeal form in the JCQ Appeals booklet
  2. Tick 'Appeal hearing' and select the type of appeal you’re making.
  3. Explain the grounds upon which you are continuing your appeal as clearly as possible.
  4. Sign the completed form.
  5. Either:
    1. email a scan of the form to appeals@aqa.org.uk
    2. post the form to Appeals Team (F7), AQA, Devas Street, Manchester, M15 6EX

The appeal will be heard by an appeal panel which will include one independent member. We’ll contact you to arrange a suitable date for the hearing and all hearing documentation will be circulated to you a week before the hearing takes place.

If you're still unhappy with the outcome, you can make a further appeal to the Examination Procedure Review Service through Ofqual’s website.

Useful guidance

Before deciding whether you wish to make an appeal and the ground upon which you are making your appeal, you may find the following information from JCQ and Ofqual helpful. We've also created a guide to appeals for schools.

From JCQ

From GOV.UK (Ofqual)