Past results and lost certificates

If you no longer have your original certificate or if you need us to confirm your results to a university or employer, you need to make an application by following the steps below. It takes us up to 28 working days to process your application.

We do not hold past exam results for all of the exam boards. If you are not sure which exam board you took your exams with you could contact the school or college where you took your exams or contact an old school friend to see if they still have their original certificates. Also please see who holds your records?

We are unable to provide results over the telephone or via email due to the Data Protection Act and security reasons.

Here's how to make an application:

  1. choose which document best suits you and download the documents you need
  2. complete the application form using the guidance notes
  3. provide the correct ID
  4. how to make payment
  5. send your completed application form, all relevant documentation and payment to us.

1. Choose the document

Type of document

When you would use this

What you need

Fees

Certified statement of results

You have lost your original certificate.

Application form for general qualifications

Guidance notes for application and how to complete the form

Checklist

£25 search fee, plus £15 per document sent.

Replacement certificate

Your certificate has been:

  • damaged - please return your original damaged certificate with a covering note and a copy of appropriate ID
  • stolen - please provide the crime number
  • destroyed (eg through fire or flood) - please provide a copy of insurance document.

Application form for general qualifications

Guidance notes for application and how to complete the form

Checklist

£25 search fee, plus £15 per document sent.

Replacement certificate for Access to HE course

You have lost your original Access to Higher Education Certificate.

Application form for Access to HE

£25 search fee, plus £15 per document sent.

Confirmation of results letter to a third party

You need us to send a letter confirming your results directly to a third party (eg university or employers).

Application form for general qualification

Guidance notes for application and how to complete the form

Checklist

£25 search fee (incl one letter) and £15 per additional letter required.

This service is free for current exam series where the original certificate has not been issued.

Amendment to personal details on original certificate

Your personal information (eg name or date of birth) is incorrect on your certificate.

We can only amend personal details based on your birth certificate (this excludes transgender cases).

Please note: we are unable to amend name changes made by deed poll after the closing date for entries in the year the exam is taken. For further information please refer to www.deedpoll.org.uk (this excludes transgender cases).

Your original certificate - please return it to us with a covering letter specifying the amendments needed and a copy of your birth certificate.

You do not have to complete an application form. Please go to step 4 below.

£21.50 or free within three months from the date the certificate was issued.

2. Complete the application form

Please complete the application form as clearly and accurately as possible using the guidance notes. You need to provide us with the following information:

  • the full name of your school and location at the time of the exam
  • exam series (eg summer 2001)
  • qualification type (eg A-level or O-level)
  • the subjects you require.

3. Provide ID

Please provide a copy of one of the following:

  • birth certificate
  • valid passport
  • driving licence.

If your name has changed since you took your exams, please also send evidence of this by providing a copy of one of the following:

  • marriage certificate (decree absolute if you're divorced)
  • change of name deed (deed poll)

If you have lost any of the ID types listed above, they can be replaced by the registry office or solicitors that issued the originals.

4. How to make payment

We are unable to process your application until we receive confirmation that you have paid the £25 search fee. Please note that the search fee is non-refundable.

The search fee will cover:

  • any combination of exam boards (eg. NEAB and SEG)
  • any combination of qualification types (eg. GCSE and A-level)
  • up to three exam series for each qualification type listed (eg if you have requested a search for GCSE Summer 1999, GCSE Winter 1999 and A-Level 2001). This is inclusive of one search fee, we will also check the summer/winter sessions either side if necessary.

Search fees for Certified Statement of Results and Replacement Certificate include VAT at 20% in the quoted price; all other fees are exempt from UK VAT. If you require a VAT invoice please email argeneral@aqa.org.uk

Please note, if you are able to make the estimated full payment required when you submit your application, it will help us to process your application faster as we will not need to contact you to request further payment. We can refund any over payment.

We can only accept payments made in pounds sterling and any refunds will also be in this currency. You can make payment using one of the following methods:

  • BACS transfer (Bankers Automated Clearing Service)*
  • Online banking - Please make your payment using your online banking facility. We cannot take payment using your bank details.
  • Cheque (made payable to AQA).

* We can only accept payment made in pounds sterling and will only make refunds in this currency to a UK bank account. Please note that your bank may charge you for this service.

For information on paying by online banking or BACS and our account details, please see the table below.

Online Banking

You will need to make the payment to our account (see account number and sort code on the table below) using your online banking facility, quoting your name as a reference. We are unable to take payments using your bank details.

Please email our accounts department at bacs@aqa.org.uk as soon as you have made the payment specifying your name, address, account number and sort code and the amount you have paid us. (so that we can identify it when the money comes into our bank)

BACS (Bankers Automated Clearing Service)

Your bank will need the information on the table below to make the payment. Please note that your bank may charge you for this service.

Please email our accounts department at bacs@aqa.org.uk as soon as you have made the payment specifying your name, address, account number and sort code and the amount you have paid us. (so that we can identify it when the money comes into our bank)

Beneficiary:

AQA

Bank:

National Westminster Bank plc

Branch:

Guildford High Street (A) Branch
NatWest
151 High Street
Guildford
Surrey
GU1 3AH

Sort Code:

60 09 50

Account No:

26165570

IBAN:

GB18NWBK60095026165570

BIC:

NWBKGB2L

5. Send everything to us

To prevent any delays in processing your application, please use the checklist below to make sure you have provided us with the correct documents and required information.

Have you?

  • Indicated which service you require.
  • Provided the full name and location of the school/college at the time of exam.
  • Given the year, type of exam taken (e.g. GCSE, O-Level) and subjects required.
  • Attached photocopies of ID for your name at the time of the exam and any name changes if applicable.
  • Made payment? Either attached a cheque (please ensure it is filled out correctly, dated and signed) or supplied the details of your BACS/online banking payment.
  • Supplied a third party contact name and address if applicable.
  • Provided a hand written signature on the declaration section of the form to allow us to release your results (this must be done by the person whose results we are checking).

Please send the completed application with all relevant documentations to:

AQA Records, Devas Street, Manchester, M15 6EX

OR

Email (as an attachment) to: records@aqa.org.uk

6. What happens next?

Applications normally take up to 28 working days to process (excluding weekends and bank holidays).

We do not offer a fast track service and all applications are processed in a strict date order. We receive a high volume of applications and we advise you to apply six weeks in advance of the date that you need your results with the estimated full payment required for the service.

We will contact you by email:

  • to acknowledge receipt of your application
  • if there are any queries with your application
  • if we require additional payment* (not including the search fee)

*Please note it can take up to seven working days after receiving the additional payment to dispatch your documents, if you have not made the full payment when you submitted the application form.

To avoid any possible delays, please provide as much information as possible on your application as incomplete or insufficient details could result in us returning your application.

If a university or employer is asking to see proof of your results urgently, please advise them that you have applied and explain our procedures to them. You could forward the acknowledgement of receipt email for your application as proof of this.

Can I cancel my request?

We can accept a cancellation in writing or by email within 10 working days of receiving your application form. We will refund the search fee and any additional payment made.

For cancellations received after the 10 working day period, we will charge the search fee and refund any additional payment made.

Please email records@aqa.org.uk for cancellation requests.

Why do we cancel requests?

We may cancel you application if we have contacted you regarding your application:

  • if we don't appear to have received the search fee or sufficient payment for the service required.
  • if there are any irregularities relating to your request eg: insufficient ID or school information, etc.
  • if we have not had a response to our query within 28 working days.

We will retain your application form for a further 3 months, after this time your form will be destroyed. You will need to submit a new application form if you require this service in the future.

How quickly will you receive the documents?

We send documents using first class Royal Mail or Airmail (overseas addresses) as part of our normal service. We offer a DHL courier service delivery for overseas addresses only, please specify this in the application form (see section 7 on the application form) and include an additional payment of £20.

Once the document/s have been dispatched, we are unable to guarantee how long it will take for you (or a third party) to receive them. We recommend that you check with your local post office for delivery times.