If you are unhappy with your results

If you are unhappy with your results, please speak to your teachers about the best options for you. You might decide to see your exam paper, go for a review, or resit your exam, so here is an overview of what's available and when.

Access to scripts

You can request a priority copy of the marked exam paper to help you to decide whether to request a review of marking or a clerical check. If a university place is pending, go straight to a priority review of marking instead. See our post-results services pages for more information.

Unfortunately, we can't offer priority copies of summer 2017 GCSE exam papers.

Review of marking

Getting your paper reviewed is one option to consider. Please see post-results services for details of all the services available. Our flowchart shows when to use which service.

  • If you request a review of marking, your grade(s) may be lowered, confirmed or raised following the review. Your school/college will ask you for written consent before they request this service on your behalf.
  • Only your exams officer can request the review on your behalf. We can't accept requests from individual students or their parents, even if the school is closed.
  • We send the outcomes of reviews directly to schools and colleges and they'll pass them on to you.
  • Your school/college may charge you an admin fee in addition to the review fee. We only charge a review fee if your grade stays the same.
  • Private candidates can access these services through the exams officer at the school/college where they took the exam.

How long does a review of marking take?

The time taken for a review will depend on the type of service you have requested. It's important you make your request as soon as possible.

We understand how important your results are to you and aim to provide an outcome as quickly as possible. Here are the timescales for reviews of marking:

  • priority review of marking: up to 15 calendar days
  • review of marking: up to 20 calendar days.

A full guide to post-results services is available on the JCQ website.

A-level students

  • If your university place depends on the outcome of your results and you are applying for a review, you should apply for a priority review. We aim to return all outcomes within 15 calendar days
  • If you are concerned about your university place, please talk to your university admissions officer or UCAS - who are aware of the post-results services available
  • You should ask your exams officer to make requests as early as possible so you don't miss the UCAS deadline.
  • We will update UCAS if your overall grade changes.

Resits

A-level and GCSE assessments are linear, which means you sit all your exams in the same series, usually at the end of your course in June. This affects when you can resit your exams, which is explained below.

Ofqual has also confirmed its decisions on final resit entries to outgoing GCSEs, AS and A-levels. For more information about this, see our policy pages.

GCSE students

November 2017 is a resit only series but is restricted to entries for English Language and Maths, and you'll need to resit all written exams. For other subjects, your earliest resit opportunity will be in June 2018, and you will also need to resit all written exams.

You can view subject-specific information about resits on the following pages:

AS and A-level students

You can now only resit AS/A-level units and qualifications in the June exam series.

Private candidates

If you want to resit as a private candidate, you'll need to:

Appeals

Please speak to your school or college about any concerns. If you'd like to appeal, this must be submitted within two weeks of receiving the relevant decision or outcome from us. Your headteacher or principal will need to submit an appeal on your behalf.

You can find out more on our appeals page.

Complaints

As each school or college has their own process for exams-related complaints, you should contact your school or college first. If you have ongoing concerns about their response, use our Contact us page to get in touch.

Exam paper errors

We do our best to avoid errors, but if this does happen, our priority is to ensure that no student is disadvantaged as a result. Our examiners will be aware of the error when they are marking and grading the exam. They can also look at how it may have affected all the students taking the exam.

Find out what to do if you see an error in an exam paper on our So it's exams day page.