Unit Award Scheme

112711 TECHNICAL SUPPORT ENGINEER (UNIT 1)

In successfully completing this unit, the Learner will have

Evidence needed

shown knowledge of

1at least two operating systemsStudent completed work
2multifactor authentication and two reasons why it improves securityStudent completed work
3what a computer management console isStudent completed work
4two reasons why hardware and software patching is important to avoiding system vulnerabilityStudent completed work

demonstrated the ability to

5add two additional operating system sign in optionsSummary sheet
6display hidden files and folders on at least two occasionsSummary sheet
7display the extensions for known file typesSummary sheet
8use basic command prompt functionsSummary sheet
9view computer properties on at least two occasionsSummary sheet
10manually remove at least two applications via the control panel.Summary sheet

All outcomes recorded on an AQA Summary Sheet

Approved 11 November 2019Level - Level One