Unit Award Scheme

112861 CAFE CUSTOMER SERVICE

In successfully completing this unit, the Learner will have		Evidence needed
demonstrated the ability to
1	greet customers politely	Summary sheet
2	answer at least two enquiries about the menu	Summary sheet
3	take a minimium of two orders accurately and write them down	Summary sheet
4	take the orders into the kitchen for the chef	Summary sheet
5	deliver and serve food to at least two tables	Summary sheet
6	check whether customers are satisfied with their food and drinks and pass on any complaints and compliments to the correct person	Summary sheet
7	maintain a clean and organised service area	Summary sheet
8	dispose of waste according to given recycling procedures	Summary sheet
9	take money and use the till and credit card machine on at least two occasions	Summary sheet
10	show a professional friendly demeanour and respectful attitude	Summary sheet
11	work well as part of a team	Summary sheet
12	work accurately and with attention to detail, eg when taking orders and payments	Summary sheet
13	communicate effectively in the kitchen and with customers, either verbally or non-verbally	Summary sheet
14	stay energised and motivated during the shift	Summary sheet
15	maintain excellent cleanliness and personal hygiene.	Summary sheet

All outcomes recorded on an AQA Summary Sheet

Approved 5 December 2019Level - Entry Level