Unit Award Scheme

117372 NEGATIVE NON-VERBAL COMMUNICATION IN THE WORKPLACE: E-MAIL

In successfully completing this unit, the Learner will have		Evidence needed
demonstrated the ability to
1	produce at least two email responses which express negative outcomes to a colleague, with support from a job coach or mentor and using suggested models or scripts as required	Student completed work
2	write an email reply that appropriately expresses their uncertainty or inability to carry out a request, task, or work process	Student completed work
3	provide a reason to explain their doubt or inability to carry out the request, task, or work process	Student completed work
4	request information about a task which is not understood entirely, showing the need for more information	Student completed work
shown knowledge of
5	conventional and polite terminology for starting and completing emails to both familiar and unfamiliar business contacts	Summary sheet and/or student completed work
6	the key terminology and language conventionally used to offer an apology or excuse	Summary sheet and/or student completed work
experienced
7	working directly with an employer in a remote work experience arrangement for at least three days per week in term time.	Summary sheet

All outcomes recorded on an AQA Summary Sheet

Approved 16 May 2022Level - Level Two