Unit Award Scheme

30338 EMPLOYABILITY SKILLS: CUSTOMER AWARENESS

In successfully completing this unit, the Learner will have		Evidence needed
demonstrated the ability to
1	state what is meant by customer satisfaction	Summary sheet
2	identify at least two reasons why customer satisfaction is important for business	Summary sheet
3	identify at least two factors which can influence customer satisfaction	Summary sheet
4	suggest one way in which customer satisfaction can be monitored	Summary sheet
5	suggest one way in which customer satisfaction can be improved	Summary sheet
experienced
6	taking part in a role play about customer satisfaction.	Summary sheet

All outcomes recorded on an AQA Summary Sheet

Approved 19 June 2012Level - Entry Level