Unit Award Scheme

70022 ANSWERING A TELEPHONE AND PASSING ON A MESSAGE

In successfully completing this unit, the Learner will have		Evidence needed
demonstrated the ability to
1	answer a telephone call appropriately by using an appropriate greeting, stating own name and stating own location	Summary sheet
2	listen to the message and make any necessary notes	Student completed work
3	pass on the message to the appropriate person	Student completed work
shown knowledge of
4	the appropriate language to be used when answering a telephone call	Summary sheet and/or student completed work
5	how to extract the relevant details from a telephone message	Student completed work
experienced
6	using a telephone to take at least three messages.	Summary sheet

All outcomes recorded on an AQA Summary Sheet

Approved 16 July 2004Level - Entry Level