Tech-level IT: User support

Because of the impact of Coronavirus (COVID-19) there are some changes to how Tech-level IT: User support will be assessed in 2022. Find out more.

The last time schools can enter for our Tech-level IT: User support will be summer 2020. June 2021 will be the final internally assessed unit certification opportunity, and January 2022 will be the last external exam resit and certification opportunity.

  • Teaching from: September 2016
  • Specification code: TVQ01012 TVQ01014
  • QAN code: 601/7126/1; 601/7130/3

We've designed these advanced, Level 3 technical qualifications in collaboration with employers and professional bodies. They're aimed at learners aged over 16 wanting to progress into a specific sector through apprenticeships, further study or employment.

Our Tech-level qualifications are included in the Department for Education (DfE)'s performance tables for technical and vocational qualifications aimed at students aged 16 to 19. They also attract UCAS tariff points .

Transferable skills have been contextualised explicitly within each qualification and are a mandatory part of the qualification outcome.

Letters of support


Specification at a glance

Past papers and mark schemes

Teaching resources



Prepare for your teaching year. Information, support and services to help you deliver the specification.

All planning resources



Teaching resources that you can use to plan your lessons and support your students’ learning.

All teaching resources



Prepare your students for assessment. Past papers, mark schemes and example answers.

All assessment resources

Key dates

  • 11 January 2022 Exam for Level 3 Certificate TVQ IT : Organisational systems security (resits only) (T/507/6494)
    Series: January 2022
    Start time: am
    Duration: 2h
We worked with AQA to create technical qualifications which provide students with the ability to enter the ever changing digital industry

Andy Doyle, MD weheartdigital Ltd

Thinking about teaching our new Tech-level specification?

Talk to us

The customer support team.
8am – 5.00pm Monday to Friday
Tel: 0161 957 3980