Communication

Good communication plays a key part in the success of everything we do as an individual or as part of a team. Effective two-way communication generates good relationships between individuals.

Communication is about sending and receiving messages using different methods such as speech, text (hard and soft copy), signals, signs and body language. Receiving communication requires good listening which can be considered as a skill in its own right.

Communication standards (Oral)

Evidence must clearly show that the learner can:

CO1

Prepare a suitable presentation

1.1 Research suitable topics for the presentation

1.2 Research the most appropriate format for the presentation

1.3 Plan the structure of the presentation

1.4 Make use of any appropriate supporting materials and prepare any other resources needed for the presentation

CO2

Use language, vocabulary, tone and style suited to the complexity of the topic and the context

2.1 Use appropriate language and vocabulary

2.2 Structure what is presented to help the audience follow the sequence of the main points and ideas

2.3 Use tone and style of presentation appropriate to the audience and environment

CO3

Use a variety of methods to engage the audience

3.1 Provide examples to illustrate complex points

3.2 Use relevant images from appropriate sources to illustrate key points

3.3 Use at least one additional method to engage the audience

Evidence required

Learner guidance

The learner should consider the purpose, topic and audience as follows:

  • Presentation should be eight minutes long to allow the learner to demonstrate the appropriate skills
  • The presentation must always be contextualised within the technical subject content, and should not be simulated
  • Audience of at least two or three people which may or may not include peers.

CO1

There should be evidence showing that the learner has:

  • researched the technical subject content of a complex matter
  • selected information relevant to the purpose of the presentation
  • planned how to structure the presentation
  • planned to use a relevant image or images to illustrate key points of the presentation –  that adds value to the overall presentation
  • included one additional method to engage audience eg questioning, completion of hand-out, discussion, etc.

CO2

Learners should:

  • give a well-structured delivery and must clearly highlight the main points of their presentation using tone, gesture or expression.
  • use appropriate vocabulary suited to the audience and environment.

CO3

Learners must:

  • give examples to explain ideas
  • make effective use of an image or images and other support materials to engage the audience and to illustrate key points, eg through use of video clips, explanatory notes or other technically related activities.

Tutor Guidance

  • Tutors should use an observation record to support their assessment
  • Tutors should ensure that those observing are familiar with the observation record content and purpose
  • The presentation may be delivered through spoken communication or using sign language
  • Tutors should look for fitness of purpose and styles of presentation. Brief notes may be used as a prompt, but learners should not rely on them entirely.

Communication standards (written)

CW1

Select appropriate formats for presenting information as a report

1.1 Decide on the most appropriate format for the technical report

1.2 Plan the structure of the technical report

1.3 Make use of any appropriate supporting materials and prepare any other resources needed for the technical report

CW2

Select and use an appropriate style and tone to suit your audience

2.1 Use appropriate language and vocabulary

2.2 Structure the technical report to help the audience follow the sequenceof the main points and ideas

2.3 Use tone and style appropriate to the intended recipient(s)

CW3

Organise material coherently, to suit the length, complexity and purpose of your technical report, proof-read, and where necessary re-draft documents

3.1 Spell, punctuate and use grammar accurately

3.2 Make your meaning clear

3.2 Use relevant images from appropriate sources to illustrate key points

3.3 Proof-read their technical report

3.4 Obtain feedback and amend technical report accordingly

Required evidence

Learner guidance

The learner should:

  • produce a technical report about a complex subject which must be at least 1000 words long.
  • Include subject matter, which may well have a number of strands that is challenging to the individual learner in terms of the ideas it presents.

Tutor Guidance

For the technical report produced, assessors should look for evidence that the learner has:

  • selected format for report.
  • organised relevant information using a clear and coherent structure.
  • used technical vocabulary when appropriate.
  • ensured that text is legible with accurate use of spelling, grammar and punctuation.

CW1

It is essential that learners know how to:

  • organise their technical report.
  • link paragraphs in various ways.
  • use features, such as indentation and highlighting, to suit different types of documents.

CW2

Learners should know how to:

  • produce a technical report that takes account of the vocabulary, tone and techniques normally used when producing documents for particular purposes and different recipients. Candidates should be able to write with confidence and with the appropriate degree of formality.

CW3

In supporting key points:

  • images that could be used include; graph, sketch, picture or material taken from a presentation.
  • Learners should know how to check their work to ensure that spelling, punctuation and grammar are accurate.
  • learners should know how to write grammatically correct sentences, including correct use of a variety of verb tense, form and person (eg passive voice); spell accurately, complex, irregular and technical words and use punctuation effectively eg bullet points, semicolon, colon, apostrophes) to ensure their meaning is clear.

Tutor Guidance

For the technical report produced, assessors should look for evidence that the learner has:

  • selected format for report.
  • organised relevant information using a clear and coherent structure.
  • used technical vocabulary when appropriate.
  • ensured that text is legible with accurate use of spelling, grammar and punctuation.

The learner should not be penalised for one or two errors providing meaning is still clear.