3.4 Human resources
Students should understand the
interdependent nature of business operations, human
resources, marketing and finance. Students should be able to give examples of how
business objectives would be split into functional plans with clear links
throughout.
The purpose of human resources, its role within business and how it influences
business activity.
Organisational structures
Content
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Additional information
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- Organisational structures
- Appropriateness of organisational structures
- Centralisation and decentralisation
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Students should be able to understand:
- internal organisational structures, span of control, chain of command, delayering and
delegation
- why businesses have internal organisational structures, including an understanding of
different job roles and responsibilities throughout the
business
- the impact that having a tall or flat organisational
structure has on how a business is managed
- how organisational structure may affect the
different ways of communication.
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Recruitment and selection of employees
Content
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Additional information
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- The need for recruitment
- Methods of recruitment and selection of
employees
- Contracts of
employment
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Students should be able to:
- understand the difference between internal and external
recruitment and the benefits and drawbacks of each
approach
- outline the main stages in the recruitment and selection
process, including an understanding of job analysis, job
description, person specification, and selection
methods
- analyse the benefits of having an effective recruitment and
selection process for a business, including high
productivity, high quality output or customer service and
staff retention
- understand the difference
between part time and full time contracts, job share and
zero hour contracts
- understand the benefits of
full and part time employment.
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Motivating employees
Content
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Additional information
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- Importance of motivation in the workforce
- Methods to motivate staff
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Students should be able to:
- understand the benefits of a motivated workforce, such as
staff retention and high productivity
- understand the use of financial methods of motivation
(including an understanding of the main methods of payment
including salary, wage, commission and profit sharing)
- understand the use of non-financial methods of motivation,
including styles of management, importance of training and
greater responsibility, fringe benefits.
Specific motivational theories (such as Maslow)
will not be examined.
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Training
Content
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Additional information
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- Importance of training the workforce
- Types of training undertaken by businesses
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Students should be able to:
- explain the benefits of training employees for a business,
including increased productivity, ability to deal with
changes in technology, increased motivation, staff
retention, production of high quality goods and good
customer service
- understand the methods of training undertaken by businesses,
including induction training, on the job training and off
the job training
- explain the benefits of induction training
- analyse the benefits and drawbacks of on the job and off the
job training and evaluate which would be the most
appropriate method for a variety of businesses.
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