Post-results services

If you're unhappy about an exam result, you can ask us for a clerical check or review of marking (“enquiries about results”), or we can send you the marked paper (“access to scripts”).

Students and parents: we can’t take requests directly from you or talk to you about your results. Your exams officer or teacher will need to help you.

Changes from November 2016 onwards

Ofqual has announced changes to marking reviews. Their decision means that for all services, we can only correct genuine marking errors – we can't change reasonable marks.

Changes to examined components/units

We can no longer offer automatic grade protection to any students whose work is submitted for a review of marking. This decision affects all examined components from the November 2016 exam series onwards.

Changes to moderated components/units

Ofqual are still considering when to remove the automatic grade protection that currently applies following a review of moderation. If there are any further changes, we will update these pages.

What’s available

We've created a flowchart version of this information, which is summarised below. Fees information is available on the individual service pages, and is summarised in our November 2016 fees flowchart.

  1. If the student has a university place pending, you must only request a priority review of marking.
  2. If the student doesn’t have a university place pending, you can request a:
    1. priority copy of the marked paper to decide if you want a clerical check or review of marking (certain subjects only)
    2. clerical check for an individual student or a whole class
    3. review of marking (re-mark) for an individual student or a whole class
    4. moderation review for controlled assessment or coursework in a whole subject.

If you’re not planning a clerical check, review of marking or appeal, you can also ask us to send you an original marked paper or recording to use in your teaching.

JCQ’s post-results services page also has information.

Private candidates

If you’re a private candidate, you can make these requests through your school or college. If you need any help, email or call 0800 197 7162.