Post-results services

If you're unhappy about an exam result, you can ask us for a clerical check or review of marking ('enquiries about results'), or we can send you the marked paper ('access to scripts').

Students and parents: we can’t take requests directly from you or talk to you about your results. Your exams officer or teacher will need to help you.

Changes from summer 2017

In 2016, Ofqual announced changes to marking reviews. In February 2017, they announced further decisions affecting all services from the June 2017 exam series onwards.

This means that:

  • grade protection no longer applies to any of our post-review services that include a review of marking. This means that students’ marks and subject grades may be lowered, confirmed or raised as a result. This does not apply to moderation reviews
  • the criteria-based extended review of marking service is no longer available. However, we remain committed to quality of marking, and will manage any concerns about cohort marking on a case-by-case basis. If you have any concerns, we encourage you to submit a review of marking request.

We have various steps in place to ensure our reviewers follow the guidance correctly, so that our reviews of marking are fair and consistent. Read more about how we train and monitor our reviewers on our quality assessment page.

Appeals

In summer 2016, Ofqual piloted appeals against the reasonableness of the application of the mark scheme for three A-level subjects. In June 2017, they announced the changes would be rolled out for all AS and A-levels in summer 2017, extended to GCSE English Language, English Literature and maths in summer 2018, and to all remaining GCSE subjects in summer 2019.

Their decision means that schools and colleges in England will have a second opportunity to challenge results if they continue to have concerns about marking or moderation. This adds to the existing right to appeal results on procedural grounds.

See our appeals page for full details on the process.

What’s available

We’ve created a flowchart version of this information (summed up below). Get information about fees on the individual service pages, which is also summarised in the January 2018 series fees flowchart.

  1. If the student has a university place pending, you must only request a priority review of marking (summer series only).
  2. If the student doesn’t have a university place pending, you can request a:
    1. priority copy of the marked paper to decide if you want a clerical check or review of marking (certain subjects only and summer series only)
    2. clerical check for an individual student or a whole class
    3. review of marking (previously known as a re-mark) for an individual student or a whole class
    4. moderation review for controlled assessment or coursework in a whole subject.

If you’re not planning a clerical check, review of marking or appeal, you can also ask us to send you an original marked paper or recording to use in your teaching.

JCQ’s post-results services page also has information.