If you're unhappy about an exam result, you can ask us for a clerical check or review of marking ('enquiries about results'), or we can send you the marked paper ('access to scripts').
Students and parents: we can’t take requests directly from you or talk to you about your results. Your exams officer or teacher will need to help you.
Changes for summer 2017
This mean that:
- grade protection no longer applies to any of our post-review services that include a review of marking. This means that students’ marks and subject grades may be lowered, confirmed or raised as a result. This does not apply to moderation reviews
- JCQ awarding bodies will no longer accept post-results requests directly from private candidates. All requests must be made through your school or college
- the criteria-based extended review of marking service is no longer available. However, we remain committed to quality of marking, and will manage any concerns about cohort marking on a case-by-case basis.
In summer 2016, Ofqual piloted appeals against the reasonableness of the application of the mark scheme for three A-level subjects. They are considering whether to continue these in summer 2017. We’ll update our Appeals page when we know more.
- If the student has a university place pending, you must only request a priority review of marking.
- If the student doesn’t have a university place pending, you can request a:
- priority copy of the marked paper to decide if you want a clerical check or review of marking (certain subjects only)
- clerical check for an individual student or a whole class
- review of marking (re-mark) for an individual student or a whole class
- moderation review for controlled assessment or coursework in a whole subject.
If you’re not planning a clerical check, review of marking or appeal, you can also ask us to send you an original marked paper or recording to use in your teaching.
JCQ’s post-results services page also has information.