Unit Award Scheme

121984

WORKING IN THE CAFÉ: CUSTOMER SERVICE

Level: Entry Level

In successfully completing this unit, the learner will have	Evidence needed
demonstrated the ability to 1. greet the customers politely	Student completed work and/or photograph(s)
2. answer enquiries about a menu on at least one occasion	Student completed work and/or photograph(s)
3. take an order accurately	Student completed work and/or photograph(s)
4. communicate the order to the team	Student completed work and/or photograph(s)
5. deliver and serve food to a customer in a polite and friendly manner	Student completed work and/or photograph(s)
6. ensure that customers are satisfied with their food and drinks	Student completed work and/or photograph(s)
7. pass on complaints and compliments to the correct person	Student completed work and/or photograph(s)
8. show a professional, friendly demeanour and respectful attitude at all times	Student completed work and/or photograph(s)
shown knowledge of 9. at least two reasons why it is important to maintain a professional, friendly and helpful attitude towards customers	Student completed work and/or photograph(s)
experienced 10. demonstrating at least two examples of customer service that would encourage customers to make a return visit	Student completed work and/or photograph(s)
11. engaging in at least 10 sessions on a work placement in a café.	Student completed work and/or photograph(s)

Approved 30 Aug 2024

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