If you're unhappy about an exam result, you can ask us for a clerical re-check or review of marking ('reviews of results'), or we can send you the marked paper ('access to scripts').
- If the student has a university place pending, we advise that you request a priority review of marking (summer series only).
- If the student doesn’t have a university place pending, you can request a:
If you’re not planning a clerical re-check, review of marking or appeal, you can also ask us to send you an original marked paper to support teaching and learning.
We’ve created a quick guide of the information above, to help you decide which post-results service is right for you. JCQ’s post-results services page also has further information on what's available.
If you're a private candidate we recommend you speak to the exams officer at your school/college in the first instance. See our private candidate page for more information.
Service request deadlines
To make sure our post-results services are accessible for all schools and colleges, most of our prices for our summer 2021 post-results services will stay the same for the second year running, and we’ve reduced our access to scripts fees by 40%.
Fees for the autumn 2020 exam series are listed in this document: Autumn 2020 post-results services fees.
See our appeals page for the latest information about appeals for the summer 2020 series.
Changes to marking reviews
Changes to review of marking outcome letters
From summer 2020, it is an Ofqual requirement for exam boards to give the reasons for every mark change.
For November 2019 reviews, you’ll start to see changes in your outcome letters. If there has been a mark change, we’ll give the reason at component level with a comment on why the mark has changed. Schools will then be able to see reviewer comments on each outcome letter cover sheet. For moderated components, we’ll continue to provide reviewer comments in your centre feedback form.
No grade protection with review of marking
Grade protection does not apply to any of our post-review services that include a review of marking. This means that students’ marks and subject grades may be lowered, confirmed or raised as a result. This does not apply to moderation reviews. You must seek students’ consent before submitting a request.