Post-results services

If you're unhappy about an exam result, you can ask us for a clerical re-check or review of marking ('reviews of results'), or we can send you the marked paper ('access to scripts').

Post-results services for private candidates

If you’re a private candidate, we recommend you speak to your school/college about your results. This is often the easiest way to request post-results services. You can also contact us directly to request these services through Customer Services on 0800 197 7162.

Only private candidates can submit a post-results service request to us directly. For all other students, please speak to your exams officer or teacher about your results.

What’s available

See the individual service pages for information on fees (also summarised in the summer 2019 series fees flowchart).

  1. If the student has a university place pending, we advise that you request a priority review of marking (summer series only).
  2. If the student doesn’t have a university place pending, you can request a:
    1. priority copy of the marked paper to decide if you want a clerical re-check or review of marking (certain subjects only and summer series only)
    2. clerical re-check for an individual student or a whole class
    3. review of marking
    4. moderation review for controlled assessment or coursework in a whole subject.

If you’re not planning a clerical re-check, review of marking or appeal, you can also ask us to send you an original marked paper to support teaching and learning.

We’ve created a flowchart version of the information above, to help you decide which post-results service is right for you.

JCQ’s post-results services page also has further information on what's available.

Service request deadlines

Exam series

Appeals

In summer 2019 schools and colleges in England have a second opportunity to challenge results in all GCSE subjects if they continue to have concerns about marking or moderation following appropriate marking review services. This is in addition to the existing right to appeal results on procedural grounds.

This change follows decision to roll out appeals against the reasonableness of the application of the mark scheme in a pilot for three A-level subjects in summer 2016, all AS and A-level subjects in 2017 and a pilot for GCSE English, English Literature and Mathematics in Summer 2018.

See our appeals page for full details on the process.

Changes to marking reviews

In 2016, Ofqual announced changes to marking reviews. In February 2017, they announced further decisions affecting all services from the June 2017 exam series onwards.

No grade protection with review of marking

Grade protection does not apply to any of our post-review services that include a review of marking. This means that students’ marks and subject grades may be lowered, confirmed or raised as a result. This does not apply to moderation reviews. You must seek students’ consent before submitting a request.

Extended review of marking service is no longer available

The criteria-based extended review of marking service is no longer available.

We remain committed to quality of marking, and will manage any concerns about marking on a case-by-case basis. If you have any concerns, we encourage you to submit a review of marking request. If you have concerns about several students' results for a particular subject, please submit individual review requests for each student for all components at the same time.

We have various steps in place to ensure our reviewers follow the guidance correctly, so that our reviews of marking are fair and consistent. Read more about how we train and monitor our reviewers on our quality assessment page.