If you're unhappy about an exam result, you can ask us for a clerical check or review of marking ('reviews of results'), or we can send you the marked paper ('access to scripts').
Post-results services for private candidates
If you’re a private candidate, we recommend you speak to your school, college or centre about your results. This is often the easiest way to request post-results services. You can also contact us directly to request these services through Customer Services on 0800 197 7162.
Only private candidates can submit a post-results service request to us directly. For all other students, please speak to your exams officer or teacher about your results.
See the individual service pages for information on fees (also summarised in the January 2019 series fees flowchart).
- If the student has a university place pending, you must request a priority review of marking (summer series only).
- If the student doesn’t have a university place pending, you can request a:
If you’re not planning a clerical check, review of marking or appeal, you can also ask us to send you an original marked paper or recording to support teaching and learning.
We’ve created a flowchart version of the information above, to help you decide which post-results service is right for you.
JCQ’s post-results services page also has further information on what's available.
Service request deadlines
In 2018, schools and colleges in England will have a second opportunity to challenge results in GCSE English Language, English Literature and GCSE Maths, if they continue to have concerns about marking or moderation. This is in addition to the existing right to appeal results on procedural grounds.
This change follows Ofqual’s decision to roll out appeals against the reasonableness of the application of the mark scheme, after this was piloted for three A-level subjects in summer 2016. This will be rolled out to all remaining GCSE subjects in summer 2019.
See our appeals page for full details on the process.
Changes to marking reviews
No grade protection with review of marking
Grade protection no longer applies to any of our post-review services that include a review of marking. This means that students’ marks and subject grades may be lowered, confirmed or raised as a result. This does not apply to moderation reviews. You must seek students’ consent before submitting a request.
Extended review of marking service is no longer available
The criteria-based extended review of marking service is no longer available.
We remain committed to quality of marking, and will manage any concerns about marking on a case-by-case basis. If you have any concerns, we encourage you to submit a review of marking request. If you have concerns about several students' results for a particular subject, please submit individual review requests for each student for all components at the same time.
We have various steps in place to ensure our reviewers follow the guidance correctly, so that our reviews of marking are fair and consistent. Read more about how we train and monitor our reviewers on our quality assessment page.