Exams Administration
Information and resources for exams officers to plan ahead and stay on track throughout the whole exams lifecycle, from entries to results day.
Invoices and how to pay
We'll send you an invoice once we've processed your order. We prefer you to pay via BACS transfer as it's the most efficient and secure method.
Last updated: September 2025
Invoices
When we send invoices
For general qualifications, we'll send you an invoice once we've processed your exam entry/amendment.
We'll issue invoices and credit notes:
- daily for exam entries
- weekly for exam amendments.
Other services
Invoices and credit notes are issued on a regular basis for:
- publications
- teacher support
- on demand qualifications.
Other invoices and credit notes are issued after completion of a service. For example, post results invoices are issued following completion of all requests for an exam series.
What an invoice includes
All invoices and credit notes will include:
- your account number or centre number
- your name or centre name
- your address or centre address
- our payment terms
- our bank details
- our contact details.
Invoices and credit notes for general qualifications will also include:
- your EDI file reference
- volumes of entries
- entry codes
- unit price.
We can also supply candidate number details on request.
Invoices and credits for other services will include any other details relevant to the charge such as date and event title for a course or full details of the service provided.
We retain a record of all invoices and credits for 7 years.
Credit terms
Credit terms are only available to registered AQA-approved centres that have met our conditions, which may include a credit assessment. Credit terms may be withdrawn if you do not meet our payment terms.
How to pay
You must pay all fees due within the agreed terms of either 30 days or 7 days from date of the invoice.
We prefer you to pay with BACS transfer, as it's the most efficient and secure method. If you do pay with BACS, please email remittance advices to aqaremittances@aqa.org.uk. Payment can also be made by credit card.
Our bank details are:
Terms
Your application for credit with AQA will be assessed with a credit risk agency and you will be informed of the outcome. (by signing this form, you are granting permission for AQA to verify your details with credit agencies)
AQA reserves the right to determine credit facilities offered to centres, and also reserves the right to review and change terms as deemed necessary.
All payments should be made in the currency invoiced.
Bank charges should be paid by the centre.
By signing our application form you are agreeing to the terms below. Please ensure all parties are aware of the terms of payment.
Invoices, statements and dunning letters will be sent to the email address detailed above.
Credit account
If you meet our criteria for credit you will be given payment terms of 30 days from date of invoice, and will have to advise of any disputes within 14 days.
Payment will be made by bacs or credit card, quoting your centre number and invoice numbers. A remittance advice must be sent to aqaremittances@aqa.org.uk.
Late payment could lead to the following sanctions:
- confidential materials including examination papers being withheld
- removal of credit facility to immediate terms for future series
- deregistration of your centre and removal of approval status.
Immediate terms
You will be offered immediate terms if you fail to meet AQAs criteria for a credit account.
This means that payment must be made within 7 business days from date of invoice, you must advise of any disputes immediately.
Payment will be made by bacs or credit card, quoting your centre number and invoice numbers. A remittance advice must be sent to aqaremittances@aqa.org.uk.
Late payment could lead to the following sanctions:
- confidential materials including examination papers being withheld
- deregistration of your centre and removal of approval status.
Contact us
Email AQAcustomersupport@aqa.org.uk or write to:
AQA Billing and Collections Team
Devas Street
Manchester
M15 6EX