Unit Award Scheme

shown knowledge of

1. how body language conveys a message

2. the importance of eye contact in developing relationships and working with others

3. two factors that can act as a barrier to effective listening

4. two verbal or non-verbal cues provided by an effective listener

5. two ways to build rapport

6. the difference between open and closed questions

demonstrated the ability to

7. communicate effectively in a group, displaying three good communication qualities

8. ask an open question in a one to one situation or role play

experienced

9. taking part or observing a role play demonstrating the significance of effective listening in a scenario.