Unit Award Scheme

shown knowledge of

1. the messages that can be conveyed by a person's body language

2. the importance of eye contact in developing relationships and working with others

3. two factors that act as a barrier to effective listening

4. one verbal and one non-verbal cue provided by an effective listener

5. the difference between open and closed questions

6. what conflict is and how conflict can affect the individual and a group

demonstrated the ability to

7. ask an open question in a one to one or role play situation

8. recognise the ratio between verbal to non verbal communication

9. reflect on what conflict means to them

experienced

10. watching a video demonstrating effective communication skills

11. asking open and closed questions.