Customer and Product Apprentice
Shape the future, starting with yours - Join AQA as a Customer and Product Apprentice and help us improve the experience of teachers and students across the UK. Over this two-year programme, you’ll rotate through customer delivery teams, gaining hands-on experience in customer-focused roles. Alongside this, we’ll support you through a Level 3 Business Administrator apprenticeship, helping you grow your skills and confidence, and career.
What You’ll Be Doing
As a Customer and Product Apprentice, you’ll rotate through three core areas within our Customer and Product departments - Customer Success, Product Development, and Marketing & Brand - gaining practical experience and contributing to projects that directly impact our customers.
Customer Success
Support service teams by analysing customer feedback, identifying areas for improvement, and contributing to initiatives that enhance the customer journey.
Product Development
Help shape our products by conducting market research, analysing user needs, and supporting planning across the product lifecycle to keep our offerings relevant and impactful.
Marketing & Brand
Assist with campaign planning and content creation across digital channels, while helping track performance and optimise our brand presence.
Who we’re looking for
We’re looking for a proactive, customer-focused individual who enjoys working with others and is eager to learn. You’ll need good communication skills and a willingness to take on new challenges. To be eligible for this scheme, applicants must have at least 5 GCSEs (or equivalent) at grades 4+ (A-C) including Maths and English. Other key qualities we'd like to see include:
- Good IT skills, including Microsoft Office
- Curiosity about customer experience and education
- Ability to manage time and priorities effectively
- A collaborative and inclusive mindset
What you’ll get out of it
We offer a fully funded apprenticeship, a supportive team, and the chance to make a real impact in education. You’ll gain valuable experience, build confidence, and grow your career in a passionate organisation with a purpose.
Other benefits include:
- A salary of £23,500
- Mentoring from Senior Leadership
- A buddy to guide you through the programme
- Working on real, projects that make an impact
- You’ll take part in an accredited interpersonal skills training programme, including presenting, influencing and problem solving
All job Application links on this page are external - AQA is not responsible for the content of external sites
Ready to make a difference in education? Apply now
At AQA, we are committed to fostering a workplace that celebrates diversity and promotes equity and inclusion. We believe that a diverse team brings richer perspectives and drives better outcomes. Our ED&I strategy ensures that everyone—regardless of religion, ethnicity, gender identity or expression, age, disability, sexual orientation, or background—is valued, respected, and empowered to thrive. We actively promote inclusive language, avoid stereotypes, and strive for representation across all dimensions of diversity. We welcome applications from individuals of all backgrounds and lived experiences.
Contact our team
Email: opportunities@aqa.org.uk
Call: 0800 197 7162
Opening hours: 8am–5pm Monday to Friday
Reasonable Adjustments
If you need any reasonable adjustments to be made to the application, interview or the prospective job, please contact Faye Harrison (she/her) at
Email: fharrison@aqa.org.uk
Tel: 07813 724161
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