92590

CUSTOMER SERVICE (UNIT 2): ATTITUDE AND BEHAVIOUR

Level: Entry Level

In successfully completing this unit, the learner will haveEvidence needed

demonstrated the ability to

1. greet customers of a business in an appropriate manner

Summary sheet

2. work safely when completing work tasks

Summary sheet

3. be polite and friendly when responding to customers and team members

Summary sheet

4. be pleasant and patient when working with team members in the workplace

Summary sheet

5. adopt a positive attitude when asked to complete tasks in the workplace.

Summary sheet

Approved 07 May 2004

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