Unit Award Scheme

105328

Customer service

Level: Pre-Entry Level

In successfully completing this unit, the learner will have	Evidence needed
shown knowledge of 1. what good customer service is	Summary sheet
demonstrated the ability to 2. identify good and bad customer service	Summary sheet
3. show good customer service	Summary sheet
experienced 4. taking part in role play for good and bad customer service.	Summary sheet

Approved 15 Nov 2016

All outcomes must be recorded on AQA summary sheet.

Download a blank UAS summary sheet (45.16 KB) to get started.

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