Unit Award Scheme

shown knowledge of

1. how body language conveys a message

2. the importance of eye contact in developing relationships and working with others

3. at least four factors that can act as a barrier to effective listening

4. at least three verbal and three non-verbal cues

5. at least three ways to build rapport

6. the difference between open and closed questions

demonstrated the ability to

7. communicate effectively in a group, displaying at least three good communication qualities

8. ask an open question in a one to one situation or role play

experienced

9. taking part or observing a role play demonstrating the significance of effective listening in a scenario.