Student and parent support

Are you a student, parent or guardian, private candidate or someone who wants to help a student realise their potential? In this section you can find all the information, resources and advice you might need.

Understanding how exams work

Our overview takes you through the steps, from designing our qualifications all the way through to results day.

Getting the right result

We know that getting the right result is very important to you; that's why we've put it at the heart of everything we do. And by 'right result' we don't just mean getting the right number of marks or the right grade – it has to be an accurate reflection of your ability too.

Find out what we're already doing to get it right, and how we are continuously improving what we do.

Special consideration

When students are disadvantaged during their exams due to unforeseen personal circumstances such as illness, injury or bereavement, we can sometimes make mark adjustments or estimate grades as part of a process called special consideration. We may also need to estimate a grade for a paper on the rare occasion that a script goes missing.

All exam boards estimate grades by taking into account a student's performance in other papers and the national averages for that qualification. The guidance and criteria for calculating these grades, also known as Z-scores, are set out by the Joint Council for Qualifications (JCQ) to help ensure the approach is consistent and fair.

Avoiding malpractice in your exams

While you're revising and preparing for exams, you might want to discuss your concerns with other students online. Read our malpractice in exams page to make sure you're clear on what you can share online and how to avoid malpractice in your exams and other assessments.


If you’re a student or parent with concerns about a result, please contact your school or college. They’re in the best position to help you and they’ll contact us on your behalf if they need to.

Past results and lost certificates

If you’ve lost, damaged or need proof of your exam results, you can ask us to search for your records.

Past results and lost certificates

Student Advisory Group

Our Student Advisory Group (SAG) gives young people who are still in school, a voice in the exam system. Find out how joining will help us to make important decisions about the future of exams.